IT Support Specialist II
نُشرت في :
04-06-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
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حالة تأهب وظيفة
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أرسل الوظائف
الخبرة
4-5سنوات
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
04-06-2024
الوصف الوظيفي
At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.
Position Overview
Focuses on core Microsoft products and platforms. Implements administers and
supports distributed systems. Works handson with Windows Server
(2012/2016/2019) MS Exchange (2010/2013/2016/2019) and virtualized
environments.
Primary Responsibilities
Works tickets in order of priority and SLA from the Tier 2 ticket Queue.
Uses time as effectively as possible to assess plan and resolve Tier 2 issues.
Communicates effectively with all necessary team members to resolve issues
in a timely manner.
Resolves issues on site as needed or scheduled by the dispatcher.
Works closely with teammates and customers to relay critical information to
and from technicians and customers.
Follows all Standard Operating Procedures for position function and
TechMD.
Performs miscellaneous jobrelated duties as assigned by managers.
Follows development plan as outlined by leadership.
Appropriately documents/updates all information for changes in an
infrastructure as changes are identified.
Required to participate in oncall rotation per TechMD s On Call Coverage
Expectations for location(s) assigned
Requirements
Requires 35 years experience in a similar position.
At least 1 Moderate Level certification desired. (ex. MCSE CCNA Azure)
Must demonstrate excellent customer service skills.
Strong telephone and verbal communication skills are a must.
Must thrive in a team environment and demonstrate effective team
interaction.
Must demonstrate the ability to effectively work independently.
Must have strong organizational priority and time management skills with
the ability to multitask
Benefits
Medical/Dental/Vision Insurance
401k with match
Generous paid leave policies
Life Insurance coverage
Performancebased incentive compensation
Requires 3-5 years experience in a similar position. At least 1 Moderate Level certification desired. (ex. MCSE, CCNA, Azure) Must demonstrate excellent customer service skills. Strong telephone and verbal communication skills are a must. Must thrive in a team environment and demonstrate effective team interaction. Must demonstrate the ability to effectively work independently. Must have strong organizational, priority and time management skills with the ability to multi-task
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
