Join our team and contribute to our community by providing empathetic accurate and timely assistance with inquiries on our social media platform.
Job Location: Athens Greece
Here is what youll do:
- Familiarize yourself with our platforms products and community standards ensuring you are equipped to address user concerns effectively.
- Make informed decisions and advocate for our communitys best interests demonstrating strong interpersonal and communication skills.
- Prioritize the wellbeing of our community and support our mission to #ShipLove.
- Investigate and resolve reported issues on our platform including account support requests and reports of potentially abusive content.
- Respond to user inquiries promptly and with empathy maintaining highquality standards.
- Utilize marketspecific knowledge and insights to identify scalable solutions for improving community support.
- Analyze relevant data to enhance the overall user experience on the platform.
- Enforce our platforms Terms of Use by monitoring and addressing reports of abuse.
- Review reported content within agreed turnaround times and quality standards.
- Identify workflow inefficiencies and propose improvement solutions.
- Identify trends and patterns escalating issues outside company policy to the global team.
Minimum requirements:
- Native Spanish with English B2 Written and Spoken
- Some level of higher education/college preferred.
- Experience: Up to 1 year of experience in a Business Process Outsourcing or similar environment.
- Cultural awareness: Demonstrate cultural sensitivity and awareness relevant to the supported market/region.
Remote Work :
No