drjobs Finnish Customer Support Agent - Greece

Finnish Customer Support Agent - Greece

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1 Vacancy
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Job Location drjobs

Athens - Greece

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Tasks

  • Communicate with customers via phone chat & email
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Setup repairs for hardwarerelated issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts

Requirements

  • Fluency in Finnish (minimum C1) and Advanced English knowledge
  • Familiarity with iOS and/or MacOS or comparable technology is a plus
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills

Benefits

  • Relocation package if required (Complete support to help you ease your relocation to Greece we cover your flight tickets expenses pick up at the airport 4 weeks hotel accommodation and support with the house searching process)
  • Competitive monthly salary 2 extra salaries per year
  • Performance bonus
  • Meal allowance
  • Health care benefits and numerous other discounts
  • Accommodation bonus
  • Transport bonus (if required) as some of the positions can be WFH.
  • Full training by certified instructors
  • Professional growth & development opportunities

Employment Type

Full Time

Company Industry

About Company

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