Spanish Customer Service Agent- Athens Greece
Spanish Customer Service Agent- Athens Greece
Posted on :
26-09-2024
Employer Active
1 Vacancy
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Job Description
Tasks
- Communicate with customers via phone chat & email
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones tablets & more)
- Assist customers to manage/secure their account & passwords
- Setup repairs for hardwarerelated issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
Requirements
- Fluency in Spanish (minimum C1) and Advanced English knowledge
- Familiarity with iOS and/or MacOS or comparable technology is a plus
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
Benefits
- Relocation package if required (Complete support to help you ease your relocation to Greece we cover your flight tickets expenses pick up at the airport 2/3 weeks hotel accommodation and support with the house searching process)
- Competitive monthly salary 2 extra salaries per year
- Performance bonus
- Meal allowance
- Health care benefits and numerous other discounts
- Transport bonus (if required) as some of the positions can be WFH.
- Full training by certified instructors
- Professional growth & development opportunities
Employment Type
Full Time
Key Skills
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