Telesales Manager

1.Job Purpose:

Managing the daily operation of Telesales to meet sales KPI target and in line with the

Companys objectives and strategies;

Managing teams of Sales and Sales support to meet target and quality.

Drive Telesales team to meet indicators: Approve rate Average order value Delivery rate

and daily/weekly/monthly revenue

2. Duties/Responsibilities:

Create procedures/policies for the sales team to ensure target achievement;

Setting KPIs for team to reach the targets;

Create appropriate call scripts/sales promotions to attract customers for selling;

Analyzing sales data to improve processes and ensure resources are properly allocated

maximizenefficiency and customer satisfaction;

Monitoring random calls to improve quality minimize errors and track operation

performance;

Ensuring all relevant communications and data are updated and recorded;

Reviewing the performance of staff identifying coaching needs and planning coaching

sessions;

Handling the most complex customer complaints or inquiries;

Supporting subordinates to solve difficult issues and giving suitable direction;

Proposing staff changes in assigned areas including the hiring promotion demotion

vacations leaves of absence and release of staff;

Evaluating staff on KPIs;

Preparing reports on sales daily;

Motivating and retaining staff;

Lead management and capacity management to meet KPIs target;

Build up sales team.

3. Job Specification:

At least 2 years of Telesales management experience (teamsize at least 100 HCs)

Good communication in English;

Negotiation presentation and communication skills;

Fast action Dynamic & professional manners;

Strong leadership skills;

Motivation and Coaching Skills;

Analysis skill;

Pressure management;

Time management;

Be familiar with startup environment and good reporting skills are preferred

:
:
:(Zalo)

Paid 100% salary in 02 probation months;

Paid nearly full salary for social insurance

Take a premium health insurance after pass probation

Review for increasing salary once or twice for outstanding yearly;

Give bonus on KPIs in year end

Take part in team building and health check up once yearly

Remote Work :

No