Customer Serivce Engineer

1. To perform aftersales service of hardware/software installation commissioning onsite training
   
2. To respond to customer requests with good manner of time.
   
3. Provide onsite training to customers or internal customers as a specific technical product champion.
   
4. Maintain levels of performance consistent with Key Performance Indicators
   
5. Establish and maintain high customer relations to ensure customer satisfaction.
   
6. Report to Service Manager for all technical activities
   
7. Other technicalrelated activities.
   

Requirements

Experience

• Diploma/Degree in Electrical/Electronics/Mechanical/Automation Engineering
  
• At least 2 years experience in the copier/printer/printing industry or relevant
  
• Experience in both hardware and software services delivery maintenance and consulting.
  

• Customercentric winning spirit mindset
  
• Competent in computer and some common office application software.
  
• Good understanding and knowhow in computer networking servers and databases.
  
• Strong presentation analytical mind and problemsolving skills results & qualityoriented
  
• Work independently and teamwork willing to travel extensively for business.
  
• Possesses strong team dynamics and is interested in customer care Dynamic Persuasive Resilient Driven and willing to take on new challenges.
  
• Able to communicate in English for basic communications (equivalent B degree)