Facilitator Digital Trainer

Collinson is the global privatelyowned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide marketleading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 global colleagues.

Purpose of the job

As a Facilitator (Digital Trainer) you will play a pivotal role in empowering individuals and teams with the digitalskills and knowledge needed to thrive in todays rapidly evolving digital landscape. You will designand deliver training programs that cover a wide range of digital tools platforms and strategiesequipping participants with the capabilities to leverage digital technologies effectively in their personaland professional endeavours. This role requires a deep understanding of digital trends excellentcommunication skills and a passion for education and skill development.

Key Responsibilities

Training Program Development:

Collaborate with stakeholders to assess training needs and develop comprehensive digitaltraining programs tailored to different audience segments and skill levels.

Design curriculum and learning materials that cover topics such as digital marketing socialmedia management website development data analytics cybersecurity and more.

Training Delivery:

Facilitate engaging and interactive training sessions workshops and seminars both inperson and virtually utilizing a variety of instructional techniques and tools.

Provide handson guidance and support to participants as they navigate digital tools and platforms addressing questions troubleshooting issues and offering best practices and tips.

Content Creation and Curation:

Develop and curate educational resources including tutorials guides videos and case studies to supplement training programs and support ongoing learning.

Stay updated on the latest digital trends technologies and industry developments to ensure training content remains relevant and up to date.

Assessment and Feedback:

Assess participants learning progress and proficiency through quizzes assignments and practical exercises providing constructive feedback and guidance for improvement.

Solicit feedback from participants to evaluate the effectiveness of training programs and identify areas for enhancement or refinement.

Continuous Learning and Development:

Foster a culture of continuous learning and skill development by promoting participation in additional training opportunities workshops webinars and industry certifications.

Provide personalized coaching and mentorship to individuals seeking to further develop their digital skills and expertise.

Knowledge skills and experience required

Bachelors degree/equivalent qualification in Instructional Design Education DigitalMarketing Graphic Design Communications Journalism or related field.

Finance degree will be advantageous.

Must have 35 relevant experience interacting with various stakeholders also on a virtualcapacity and additionally must be able to independently obtain the information.

Proven experience as a digital trainer instructional designer with a strong track record ofdesigning and delivering effective training programs.

Deep knowledge of digital tools platforms and strategies across various domains includingbut not limited to digital marketing social media web development and data analytics.

Excellent presentation and communication skills with the ability to explain complex conceptsin a clear and accessible manner.

Experience with virtual training platforms and technologies such as web conferencing toolsand learning management systems.

Strong organizational skills and the ability to manage multiple training initiatives and projectssimultaneously.

Passion for learning and staying abreast of emerging digital trends and technologies.

Creative thinking and problemsolving abilities with a passion for storytelling and engagingaudiences.

Ability to work independently and collaboratively in a fastpaced environment managingmultiple projects and deadlines effectively.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.