Trainer
Trainer
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1 Vacancy
Job Description
About Us
At The/Studio our vision is to empower individuals regardless of their expertise to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering topquality customized products that not only exceed expectations but also provide a seamless and aweinspiring experience via our exceptional team and AIintegrated systems. By shouldering the manufacturing burdens we liberate our customers to focus on their true passions driving them towards remarkable success and fulfillment. Together we turn dreams into tangible realities and shape a world where creativity knows no bounds.
Our headquarters are in Los Angeles California but we are a truly global company with teammembers across the U.S. Europe South America Africa and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the worlds best talent.
All roles at The/Studio are 100% remote from anywhere in the world as long as you have all your tools and a fast stable internet connection!
We know that some applicants will not meet all the requirements so we encourage you to apply anyway so we can determine if something else might be a good fit!
The Role
We are looking for a trainer to join our team who can deliver highimpact training develop effective learning content maintain our knowledge base and support our operations team to ensure that we deliver the best service to our customers. Youll have the opportunity to keep your passion for learning and teaching while driving highimpact results as we strive to be the most customercentric custom manufacturing company globally.
What Youll Do:
Perform training needs analysis
Facilitate new hire training coach and conduct performance evaluation of trainees
Developing individual results by maintaining policy and procedure resources providing coaching conducting training sessions and developing outcome improvement resources
Collaborate with quality team to gather feedback and plan refresher trainings to help improve quality of service
Collaborate with managers and operations team to ensure the knowledge base is updated realtime and all team members are informed of new updates
Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge
Fill out accurate reports
Establish and maintain communication with customers and team members; understand needs resolve issues and meet company expectations
Supervise and coach learners in nesting
Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions
Coach and give feedback to trainees to help them fulfill performance metrics
Support on tasks delegated by the CEO
About You:
At least 2 years of work experience as a Trainer with Sales/CS background
Knowledgeable in Google Suite and Hubspot
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements
Agile and adaptable to changing environments and work process
Must be workfromhome capable with a quiet space to take calls
Demonstrated ability to work in a fastpaced selfstarter environment.
Provide your own desktop/laptop with at least 8GB of RAM
Stable internet connection with at least 20 mbps speed
Must have headset and webcam
Can work effectively during PST hours
Nice to have:
- Additional training certification
- Experience in sales accounts highly preferred
- Previous experience in classroom adult education or training and evaluation
- Previous remote work experience
- Previous startup experience
The/Studios Company Values
Intellectually curious possesses a natural disposition and comfort to ask questions challenge the status quo and a desire to get to the bottom of things if they see something not quite right
Selfmotivated with a meaningful reason to deliver excellence
Good communication skills that enhance collaboration minimize misunderstandings and at a frequency that is appropriate for a remote team
Radical candor Coachable accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable
Operates with a level of urgency values immediate action where prudent enables quick decisionmaking swift problemsolving and seizing opportunities in a dynamic business environment
Natural customer centricity has an affinity to always start their train of thought or analysis with the customers perspective bias towards talking to the customer to understand them
Resultsdriven focuses on achieving and exceeding measurable objectives
Our Typical Hiring Process
Submit an application. IMPORTANT: Please submit your resume/CV in English
Initial Chat with Global Recruiter
Hiring Manager Interview
Assessment/Case Study if applicable
Final Interview
Note that every role is different so the process may vary depending on the requirements of the role. Regardless of the result we always inform candidates via email.
At The/Studio we know that our Companys strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation.
Employment Type
Full Time
