Answer incoming calls to the ethics hotline promptly and professionally. Document all relevant details provided by the reporting party accurately and confidentially.
Skillfully conduct initial intake interviews with reporting parties to gather comprehensive information regarding the reported concerns. Ask relevant questions to understand the nature, scope, and severity of the issues raised.
Utilize critical thinking and analytical skills to assess the reported concerns. Evaluate the potential impact on the organization's ethical standards and compliance obligations.
Effectively manage reported cases during the initial intake process; evaluate the available information and evidence to determine the most appropriate resolution for each reported issue.
Document all case-related activities, communications, and decisions in accordance with established protocols and procedures.
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