Support and Operations Specialist

Redefine Success with Our Client s International Role!

Elevate your career without ever leaving your home country with this exceptional opportunity that brings global prospects to your doorstep accompanied by distinctive perks. Joining our client s team in the global outsourcing business youll set foot on a journey marked by innovation leadership and dynamic challenges immersing yourself in an international role while enjoying the comfort of your familiar surroundings within an international organization. The Helpdesk Support is crucial in providing exceptional support to partners who utilize our client s technology to power mobility and transportation networks. This customerfacing position focuses on building strong connections between our client s partners and Product & Engineering Team ensuring they can maximize the benefits of their technology and enhance their overall experience.

• Ability to manage multiple tasks simultaneously and take ownership of responsibilities.
  
• Meticulous attention to detail and a vigilant approach to problemsolving.
  
• Strong processoriented mindset coupled with exceptional analytical and organizational skills.
  
• Demonstrated ability to think creatively and seek innovative solutions challenging the status quo.
  
• Excellent communication skills with a keen sense of appropriateness and tone.
  

Technical Qualifications:

• Minimum of 13 years of work experience.
  
• Bachelors Degree in a relevant field.
  
• Fluency in additional languages such as Spanish Arabic French Italian Dutch or Japanese is a plus.
  
• Previous experience in a technical support role is a plus.
  

What awaits you in this role

• Develop a deep understanding of technology use cases and best practices to address and resolve partners issues effectively.
  
• Prioritize operational matters and provide efficient technical specific and strategic responses to partner inquiries.
  
• Collaborate with Operations Product and Engineering teams to identify report and resolve product issues while identifying opportunities for improvement.
  
• Cultivate strong relationships with partners acting as a trusted advisor and consistently delivering outstanding support.
  

Why choose us

• HMO coverage upon regularization
  
• Permanent WFH setup
  
• Prime office locations
  
• Abovemarket salary package
  
• Standard government and Emapta benefits
  
• 20 days annual leave (5 convertible to cash)
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Whom you ll work with:

Our client is a BPO company whose primary focus is helping some of the worlds most innovative startups scale. With four offices across the globe their mission is to help rapidly growing businesses by creating a new type of outsourcing firm. One that prides itself on partnerships instead of being a service provider. Not only do they spend dozens of extra hours curating the employees on their teams to ensure the best cultural fit but they also invest time and resources in training across verticals to help spur new ideas and build innovative processes and technology to ensure the company is as efficient and creative as possible for their partners.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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