Application Support Associate
Posted on :
31-10-2024
Employer Active
1 Vacancy
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Job Description
Job Description & Summary
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
Line Of Service And Overview:
Internal Firm Services (IFS)
IFS is a network of specialist support professionals, which includes Clients & Markets, Finance, Human Capital, Marketing & Communications, Office Management, Risk & Quality, Technology, to name but a few. Each function plays a vital role in making sure we have all the right resources, services and technology across our business.
Function and Overview: Finance
Sub-Function and Overview: Finance Application Support
Job Summary:
The Finance Applications Support is focused on the continuous improvement of the firm’s finance systems and ensuring its smooth operation across the finance function and wider business.
The person also is responsible for ensuring support levels provided to its users and also ensuring critical matters are escalated and resolved in a timely manner.
Technical:
Roles and Responsibilities:
- Supporting the firm's finance systems and ensuring its smooth operation across the finance function and wider business.
- Assist with testing the system during the upgrades and reporting issues
- Ensuring adequate support levels are provided to users and issues raised are resolved in a timely manner with minimal disruption to operations.
- Assist with supporting queries that require SQL knowledge
- Run basic/Standard reports extraction using SQL DataBase
- Assist in enhancement internal documentation using VBA
- Troubleshooting and root cause analysis of various queries and issues related to the finance system
- Be responsible for contributing to the ongoing activities and enhancements requests.
- Customer
- Provide level 1-2 support for end users
- Working closely with colleagues in technology and transformation functions to understand critical issues
- Required Competencies:
- Strong analytical, consultative, and communication skills
- Required Skills:
- Technical skills in an ERP or finance system preferred
- Experience in Microsoft Technologies (SQL Server, VBA, Excel) a must
Employment Type
Full Time
Key Skills
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