The Investigations Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision.
Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Investigations Associate will be required to engage proactively with the team members and team leads, department management,
and other company associates and third-party vendors to accomplish goals.
The Investigations Associate will be required to report onsite for the duration of the training
. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Basic Qualifications
Basic Qualifications
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
Demonstrated ability to analyze problems logically
Self-disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills.
Preferred Qualifications
Comfortable working MS tools and using basic level of automation
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