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OUTFITTERY is the biggest personal shopping service in Europe. Were for those who want a little more substance from style more guidance and expertise less rules and less routine. Because we believe that style is an unfolding story. We aim to inspire and empower not dictate what to wear. We understand that style is a journey and were here to guide the way. Every customer gets a personal selection of clothes which our stylists create out of more than 100 brands always considering their wishes and budget. Our customers only pay for what they keep. Our mission is to empower anyone to unlock their true style.
Would you like to take over responsibilities and gain strong insights into an ECommerce company all of this in a diverse and international team You could be part of it as a Customer Service Agent (all genders)!
Your tasks:
You are the contact person for our customers always have an open ear for questions & wishes and strive to provide excellent support
You understand the needs of our customers find the optimal solutions and thereby ensure the satisfaction of our customers
You guarantee comprehensive support for our customers through all our communication channels (email telephone social media).
You manage our internal customer database and help to improve the quality of the documentation
You are in direct contact with other departments coordinate appointments handle complaints and help to solve payment and shipping problems
You support other departments with translations or proofreading to ensure good communication with our French customers.
With commitment and initiative you ensure constant optimisation of communication and process quality
Your profile:
Mental Health Our friends at Likeminded offer individual psychological counseling to all of our employees. Challenges at work conflicts in your team personal problems at home or you just feel overwhelmed by a situation Likemindeds team of psychologists is here for us every day!
Team Events Since many of our colleagues work remotely our teams dont often meet in person to just have fun and get to know each other better. Thats why we try to organize regular and fun team events. On or offline always depends on the current situation
Languages Want to learn German or improve your English Use one of our Babble licenses to train your language skills.
And since this is not enough for us we are currently working on many more!
Intrigued Then send us your application in English with your salary expectations and possible starting date. Your contact person is Lea.
Full Time