drjobs Integration Support Engineer I العربية

Integration Support Engineer I

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Jobs by Experience drjobs

1 - 2 years

Job Location drjobs

Amman - Jordan

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Jordanian

Gender

N/A

Vacancy

1 Vacancy

Job Description

  • About the job

    Description

    Amazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple, secure, and innovative payment services.

    We seek a dynamic, ambitious, and customer-obsessed Integration Support Engineer who is passionate about providing technical solutions to our merchants. Integration Support engineers are part of the Integration team, which owns merchants onboarding and offers technical support for all our existing and new merchants in our roadmap.

    This team's overarching goal is consistently improving merchant experience and driving operational excellence according to Amazon's Customer obsession philosophy. Their primary focus is to integrate a maximum number of merchants with our payment gateway in the least possible turnaround time while achieving the highest merchant satisfaction and quality results.

    Key job responsibilities
  • Provides dedicated integration support for all types of merchants.
  • Develops subject matter expertise in one or more payment services and handles escalations related to those services.
  • Manages high severity incidents till resolution.
  • Deal with ambiguity associated with the technical requirements. (e.g., custom system integrations, token migrations, embedded customer experience).
  • Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
  • Understand the risk/opportunities with various implementations and help our merchants make the right trade-offs (e.g., creation of downstream bottlenecks, managed vs. unmanaged services, etc.).
  • Understand the problem, defines severity, and proposes a workaround solution during crisis times to recover transactions while still working on the end-to-end solution.
  • Works very closely with Infosec and Tech team to mitigate risks and vulnerabilities. They actively execute mandates from our Infosec and tech teams to ensure we meet the payment security bar.
  • Performs deep dive and conducts detailed application analysis to identify the root causes of the merchant issues and works with the internal stakeholders and external partners to resolve them.
  • Investigates transaction-related technical issues and promptly escalates concerns to the senior integration engineers.
  • Must be able to interact with external customers
  • Participates in on-call duties, based on a rotational schedule, to manage incidents' related support by coordinating with different stakeholders to unblock issues.
  • We are open to hiring candidates to work out of one of the following locations:

    Amman, JOR

    Basic Qualifications
  • 1+ years of software development, or 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Preferred Qualifications
  • Bachelor's degree in computer science or equivalent

Employment Type

Full Time

Company Industry

Accounting & Auditing

Department / Functional Area

Engineering

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.