Service Engineer

You will be mainly accountable for:

• Contributing to higher customer satisfaction by ensuring high complex service work according to customer expectations. Interacting with customer providing customized solutions. Creating and maintaining excellent relationship with customers. Creating new sales opportunities and takes in-fluence in convincing the client for the complete service portfolio.
• Performing medium to high complex service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifying technical problems and making analysis through remote or on-site activity in different service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
• Performing remote and on-site service activities for MODR and/or systems in accordance with customer requirements. Ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines.
• Diagnosing technical problems, determining corrective actions, and repairing MODR systems via remote or on-site service. Assessing technical issues determining if on-site assistance is required. Performing all on- site activities in accordance with ABB procedures and safety requirements.
• Solving hardware and software functional compatibility issues and problems found during service intervention and replacing faulty hardware or software items involved.
• Providing assistance via service calls during and after hours as necessary. Performing remote ser-vice assistance using remote connection and diagnostics tools.
• Obtaining acknowledgement from the customer regarding the completed tasks and detailed activities performed to solve the customer problem.
• Acting as the project technical leader in the service project by analyzing the project requirements and clarifying the project scope.
• Ensuring the coordination of the other internal and external technicians and assigning them specific tasks related to service needs.
• Keeping management informed of service missions/projects progress and any problem arising (technical issues, manpower, contractual delays, etc.).
• Ensuring the planning and execution of assigned service activities carried out in house and on site, and monitoring progress and long-term delivery.
• Ensuring maintenance service project execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
• Ensuring quality of services delivery in line with allocated cost and man hours.
• Building up trustworthy relationship with customers triggering new service opportunities for the sale team to peruse
  
  

Qualifications For The Role

• Degree in Electrical Engineering
• Minimum 2-4 years of experience in technical drives service
• In-depth hands-on experience in drives field service.
• Solid background about Industry Applications.
• Good knowledge about customers’ service culture and challenges.
• Knowledge of ABB VFD service experience is an added advantage (ACS