Guest Service Agent - Mvenpick Resort Residences Aqaba
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Job Description
Guest Service Agent Mvenpick Resort & Residences Aqaba
First impressions are everything! As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
To be the main communication point of the hotel by providing and coordinating a satisfactory rapid
Response to all guest requests enquiries and needs as well as assigning work orders to appropriate
Personnel. To identify and anticipate guest needs by ensuring complete guest satisfaction. GSAs will
Be in communication with Front Office Reservations Housekeeping Engineering and all other
Departments.
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing: - Greet checkin respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
Your experience and skills include: - Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Your team and working environment: Answers all calls within maximum 5 rings using the guest surname throughout the
conversation.
2. Inputs all guest Engineering Housekeeping etc. requests promptly and accurately into the
rapid response software.
3. Monitors all calls that are on queue and answers appropriately.
4. Dispatch work orders to the appropriate department and staff and ensures the assigned work
orders are completed in accepted standard time and according to priority.
5. Notify guests or internal staff of any delays in performing work orders in accepted standard
time and calls back guests to ensure guest satisfaction within accepted time frame.
6. Continually checks on the dispatched work orders that have not been completed.
7. Handle all guest wakeup calls.
8. Log all guest complaints into PMS guest history for future reference tracks trends in service
deficiencies and reports them to senior management.
9. Forwards late checkin and checkout requests to Front office.
10. Knows how to handle the Housekeeping requests and deliveries.
11. Knows the basics about what guests might request regarding Engineering requirements.
12. Handles guest calls for the pickup and delivery of laundry pressing mending and drycleaning.
13. Knows how to handle guests complaints and reports / logs them for senior management.
14. Has knowledge of all inhouse groups and banquet events current and future.
15. Knows restaurants operating hours and specials / promotions within the operation as well as
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visitDo what you love care for the world dare to challenge the status quo! #BELIMITLESS
Qualifications :
Your experience and skills include:
Service focused personality is essential
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
