Claims Management and Contact Center Agents

Job Description:

Are you an experienced professional in medical insurance claims processing with exceptional customer service skills? Company Access is currently seeking talented Claims Management and Contact Center Agents to join our dedicated team. As part of our team, you'll play a vital role in processing claims accurately, addressing policyholder inquiries, and delivering top-notch service.

Responsibilities:

• Process medical insurance claims accurately and efficiently.
• Address inquiries from policyholders regarding claims status, coverage details, and benefits eligibility.
• Investigate and resolve issues related to claims processing, billing discrepancies, and payment disputes.
• Provide personalized assistance and guidance to policyholders through various communication channels.
• Collaborate closely with internal teams to expedite claim resolution and enhance customer satisfaction.
• Stay updated on industry regulations and procedural changes to ensure compliance and accuracy.

Requirements:

• Bachelor's degree in a relevant field preferred.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• recommended: 1-2 years hands-on experience in claims management and customer service within the medical insurance sector.