Systems Engineering Technician II- Remote Work

Position: Systems Engineering Technician II- (Remote Work)

Project duration: 11/07/2022 - 06/30/2023

Candidate Must Be Local

Description:

Responsible for analyzing and designing solutions to networking issues, providing technical support to other departments, and troubleshooting, diagnosing, and solving problems with hardware and software. It may require a bachelor's degree and at least 4 years or equivalent experience in a related area. Familiarity with standard concepts, practices, and technologies in the field. A certain degree of creativity is required.

Scope of Work

Vendor shall provide the Services and Deliverable(s) as follows:

OIT shall provide the funding necessary to support professional IT resources necessary to provide technical services in support of all divisions within the Governor's Office of Information Technology (OIT). Systems analysts study an organization's current systems (ex. Computers) and design ways to improve efficiency. The primary role of this position is to develop processes and procedures to enhance the services provided, add consistency across the enterprise, and collaborate with Subject Matter Experts to devise the best standards. Contribute to Kaizen (change for the better or continuous improvement) activities and process improvement initiatives. Assist with the definition and design of tools, standard operating procedures, and processes. Audit activities and drive process improvement while working in the Standard Operating Procedure (SOP) team within the Solution, Delivery, and Support team.. Specific duties are as follows:

• Training users on how to appropriately utilize their systems

• Writing instruction manuals for systems

• Write processes and procedures that detail specific steps necessary to complete a technical objective, activity or task;

• Review and validate processes and procedures written by other staff members;

• Diagram process workflows;

• Ability to watch videos and/or interview SMEs and convert information into procedures that outline steps to achieve specific technical outcomes;

• Assist in solution activities such as research, comparative analysis, attending and documenting the outcomes of vendor technical review meetings;

• Assisting in mapping applications and systems to business capabilities;

• Consulting with managers to determine what role the systems play in the business

• Testing the systems on a regular basis to ensure quality and function

• Preparing costs and benefits analysis on systems

• Brainstorming new ways to add more functionality to systems

• Choosing and configuring the hardware and software of a system

• The ability to take initiative and be self-motivated

• An adaptable and flexible attitude, allowing them to approach and solve a problem by examining it from different angles

• Strong interpersonal skills

• Assist in reviewing and rationalizing processes and procedures that guide staff to perform technical activities or tasks

• Written and verbal communication skills

• The ability to collaborate within a team

• Strong attention to detail

• Developed skills in examination and analysis

OIT Responsibilities

This staff will be managed by the Senior Applications Managers responsible for the SOP team's success. The processes established for this team are documented and designed to create a consistent and efficient process. All documents will be created and stored in the shared drive designated for the SOP work.

Client Required Skillset:-

Skills :