Outbound Call Center Representative Base plus commission
Outbound Call Center Representative Base plus commission
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you a selfmotivated extroverted individual with excellent communication skills and a passion for speaking to customers and even closing some deals If so Future Remodeling is seeking Call Center Representatives to join our growing team of appointment setters!. In this role you will be responsible for handling both inbound and outbound calls providing exceptional customer service and contributing to our sales efforts. As a key member of our Customer Success team you will play a crucial role in maintaining customer satisfaction and driving company growth. This is a role which offers training development growth potential and a team culture of friendly competition and celebrating successes!
Call Center Representative Responsibilities:
Handle inbound customer calls professionally addressing inquiries resolving issues and providing information about our services
Conduct outbound calls to potential customers introducing our products and services
Meet weekly and monthly quotas for call volume and sales targets
Maintain accurate records of all customer interactions in our CRM system
Collaborate with team members to share best practices and improve overall performance
Participate in regular training sessions to enhance product knowledge and customer service skills
Escalate complex issues to the Call Center Manager when necessary
Maintain a positive and professional demeanor even in challenging customer interactions
Requirements
03 Years experience in customer service call centers or similar role.
Excellent verbal and written communication skills.
Highly developed social skills enjoys interpersonal communication and speaks clearly and with poise.
Strong customer service orientation with the ability to build rapport quickly.
Proficient computer skills and ability to learn new software systems
Ability to multitask and manage time effectively in a fastpaced environment
Resilience and the ability to maintain composure in highpressure situations
Team player with a positive attitude and willingness to learn
Relentless at perfecting your craft always willing to learn and develop new skills.
Capacity to persevere through rejection and derive valuable lessons from it.
Desire to grow and become a better leader and person.
Selfmotivated resultsdriven and goaloriented.
It s a plus if you have:
Previous experience in a call center customer service or sales role (preferred but not required)
Familiarity with CRM software
Experience in the home remodeling industry (a plus but not required)
Bilingual skills (English/Spanish) are a plus
Benefits
Our Commitment to You:
Competitive hourly wage plus uncapped commission.
You get commission regardless if the appointment sells or not!
Opportunity to earn additional bonuses revenue share and other incentives based on performance and results.
Comprehensive medical dental and vision benefits.
Generous Life insurance plan.
Extensive paid time off.
Ample growth opportunities within the company for individuals who consistently meet or exceed targets.
Frequent companysponsored outings and events to celebrate our wins!
Internal Rewards Program where employees can win points to use for concerts services products and gifts.
Schedule and Location:
Monday to Friday 8:30 AM to 4:30 PM EST at our HQ in Bergenfield NJ
Project Manager Requirements: Proven experience in account management, project management, or a similar role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to upsell or add-on products to increase revenue. Proficient in using CRM software. Ability to work in various outdoor environments and adapt to different job scenarios. Punctual, proactive, disciplined, creative, efficient, and balanced. Open-minded with a growth mindset.
Employment Type
Full Time
