Desktop Support Mobility
Posted on :
24-11-2022
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Job Description
Job Title :: Desktop Support
Location :: Indianapolis IN
Job Type :: FTE
Jod Description::
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
- Solve technical issues related to Windows 10/7 and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
- Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 10 Feature upgrade using modern management techniques - SCCM/Auto Pilot
- L2 Workstations operational support
- Monitor and report on User experience
- Report on Workstation image deployments and patch compliance metrics
Employment Type
Full Time
Key Skills
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