GA DOL Systems Analyst 2 (North Georgia - Gainesville Area) (698436) -ONSITE - 25 Nov 2022

Short Description:

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

Complete Description:

*Local Candidates, North Georgia - Gainesville Area*
*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

Provide onsite desktop support for customers located within assigned locations.
Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
Install & support network devices providing business critical service
Perform end user data back-up and recovery ensuring attention to detail
Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
Open/document/track problem tickets escalating to appropriate workgroups when required.
Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Skill

Required / Desired

Amount

of Experience

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required 2 Years Experience imaging and deploying laptops Required 2 Years Experience providing desktop/laptop computer hardware support Required 2 Years Experience supporting Microsoft Outlook email client Required 2 Years Experience supporting Microsoft Office 2013 or higher Required 2 Years Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 2 Years Experience with Bitlocker encryption, antivirus, and malware/spyware removal software Highly desired 2 Years A+ Certification or Network+ Certification Required Experience with local and network printer troubleshooting and repair Required 2 Years Technical support experience in a Windows 10 PC environment Highly desired 2 Years Experience supporting Cisco VoIP phones and Jabber client Highly desired 2 Years Setup and install computers for New Hire On-Boarding's and Off-Boarding's Required 2 Years Experience in an Active Directory Domain environment. Required 2 Years

Questions

Skills : NETWORK SUPPORT