Desktop Support Specialist Onsite
Desktop Support Specialist Onsite
Posted on :
29-09-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Hi
Hope you are doing great.
Please find the below requirement and let me know your interest ASAP.
Here is our Direct Client Requirement which can be filled immediately. Kindly respond to this requirement with your resume contact details and current location.
ReqID: 747868
Client: State of North Carolina (NCDOT)
Role: Desktop Support Specialist (Onsite)
Location: Raleigh NC 27610
Duration: 12 to 24 Months
*** Either Webcam Interview or In Person Interview ***
Required Skills (7 Years):
Hope you are doing great.
Please find the below requirement and let me know your interest ASAP.
Here is our Direct Client Requirement which can be filled immediately. Kindly respond to this requirement with your resume contact details and current location.
ReqID: 747868
Client: State of North Carolina (NCDOT)
Role: Desktop Support Specialist (Onsite)
Location: Raleigh NC 27610
Duration: 12 to 24 Months
*** Either Webcam Interview or In Person Interview ***
Required Skills (7 Years):
- Skilled in different types of computer hardware software peripherals and components networking protocols and communications.
- Installing and imaging new computers and loading of appropriate software for customers.
- Installing local and network printers and other peripherals and configuration of same.
- Migrating data and user profiles.
- Documenting process and procedures related to technical field support activities.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.
Complete Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests hardware installations and customer software support at Century Center and other Raleigh ** Travel Required
The NCDITTransportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware software peripherals and components networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage network reservations data restores various account creations and modifications (AD email NCID CITRIX etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access alteration destruction or usage in a manner inconsistent with covered IT Security Policies and standards.
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access alteration destruction or usage in a manner inconsistent with covered IT Security Policies and standards.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
