Desktop Support

Job Description for Desktop Support

Required Education, Experience and Skills:

4+ years' experience in supporting IT end users through all different modes like call, chat, email etc.

Receives and handles requests for service, following agreed procedures.

Promptly allocates calls as appropriate.

Logs incidents and service requests and maintains relevant records:

Identifies and classifies incident types and service interruptions

Records incidents cataloging them by symptom and resolution

Acts under guidance to record and track reliability data for your services

Provide superior customer service to all fellow employees.

Demonstrate good social skills in a professional environment.

Ability to handle multiple tasks efficiently.

Ability to effectively prioritize workload to ensure high priority projects/assignments are completed first.

Assist other IT teams as needed.

Work between sites in the area.

Flexibility around new systems, processes, and responsibilities.