IT Support Analyst

Job Description:

As an IT Support Analyst you will be responsible for providing technical assistance and support related to computer systems hardware and software. You will respond to queries run diagnostic programs isolate problems and determine and implement solutions to ensure the smooth operation of IT systems.

Key Responsibilities:

• Provide firstlevel support to endusers for hardware software network and application issues.
• Respond to IT support requests via phone email or in person in a timely and efficient manner.
• Troubleshoot and resolve technical issues escalating complex problems to higherlevel support when necessary.
• Install configure and maintain computer systems and applications.
• Assist with the setup and deployment of new hardware and software.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Perform routine maintenance and updates on IT systems.
• Provide training and support to users on IT systems and software.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Assist with IT projects and initiatives as needed.

Qualifications:

• Bachelors degree in Information Technology Computer Science or a related field.
• Proven 24 years of experience as an IT Support Analyst or in a similar role.
• Strong knowledge of computer hardware software and network systems.
• Proficiency in operating systems (e.g. Windows macOS) and office productivity software.
• Excellent problemsolving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Customerfocused mindset with a commitment to providing excellent service.
• Relevant certifications (e.g. CompTIA A ITIL) are a plus.

Remote Work :

No