Mandarin Customer Relations

Position: Mandarin Customer Relations Location: Makati City (Office based) Schedule: Shifting Schedule with 2 days off per week Industry: BPO/Online Gaming Salary: Negotiable Work Set up: Work Onsite REQUIREMENTS: Candidates must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field. Fluency (written and spoken) in Mandarin. (At least 45-70 WPM) Excellent Verbal and Communication Skills Willing to work in rotational / shift schedule Fresh graduates/Entry level applicants are encouraged to apply RESPONSIBILITIES: Ensures that basic CS functions are performed Serves as a liaison between the customer and various departments Actively engage with customers by attending efficiently to their inquiries and concerns via Chat/ Email / Phone Resolve customer complaints effectively through careful analysis of situations and determination of the required resources for win-win resolutions. RECRUITMENT PROCESS HR Interview Language Assessment Final Interview Job Offer Dont forget to refer your friends! We give a referral bonus for every successful hire.