Informatica Operations Support

Job Title Informatica Operations Support
Location Remote ,USA

Description:

• Hands on Experience with the Informatica PowerCenter v10.x
• Familiar with ETL & Data Base Best Practices
• Sound Knowledge on SQL Queries
• Working knowledge on Shell Scripts
• Proven troubleshooting & issues resolution skills
• Ability to analyze & communicate root cause and resolution steps for ETL L2 & L3 issues
• Maintain and own incident management and resolution process
• Resolve incidents within defined SLAs
• Capable to implement preventive measures to avoid repetitive issues which in turn drive for permanent resolutions
• Desirable knowledge on multiple source & target system (like SAP / Salesforce / API etc.. )
• Sound knowledge on ETL Performance enhancement techniques (like PDO, Partition etc., )
• Good to have IICS / EDC knowledge
• Strong verbal & written communication skills
• Prioritize and take action to resolve incidents and requests reported by Users
• Identify the potential jobs with performance challenges and refactor to address performance issue
• Work with Project teams during ETL deployment process and review the ETL code to match the Industrial standards
• Communicate with stakeholders in case of delays or SLA breaches
• Responsible for Incident debug, troubleshoot, root cause analysis, and resolve within SLA
• Owning end to end deployment process and provide update to Project team on successful execution
• Active participation in project KTs and guide the Development team to document the Runbook with required details
• Involve in ETL design / development reviews
• Responsible for continued system improvements to help reduce tech debt costs
• Address the emails with Prompt response time
• Perform periodic audit on environments in order to remove inactive jobs to maintain system stability