Support Engineer ALM Tools - Florida

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Also available in:

Coppell TX (outside of Dallas TX)

Job Responsibilities:

• First point of contact to users on ALM tool related topics i.e. tool usage issue resolution etc.
  
• Responsible to administrate QC server license creating new users and creating new projects.
  
• Responsible for usage monitoring and reporting.
  
• Responsible for quality center customization support.
  
• Work closely with all engineering domains to support on ALM tool related topics.
  
• Support PMT organization to deploy current and new tool suites to engineering projects.
  
• Develop training material and train users on using the ALM tool per the process.
  
• Develop training material and train team on how to support ALM tool for user community.
  
• Support users by creating tool related scripting and automation of repetitive tasks.
  
• Support engineering teams to extract charts and dashboards from the ALM tools.
  
• Support Configuration Manger Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
  
• Pilot new tools perform tests with IT organization before upgrade or new tool roll out.
  
• Monitoring
  
• Support multiple projects across different time zones.
  
• Administrative tasks for Application Maintenance
  
• Microfocus QC / ALM / Octane installation upgrade and environment design
  
• Migration of projects to latest version of the application
  
• New patch implementation
  
• Validation and verification of the upgraded environment and projects
  
• Proven verbal and written skills to communicate / report both technical and nontechnical audiences.
  

Job Qualifications:

• Bachelors degree or equivalent experience
  
• 6 years related experience
  
• Experience in managing licenses creating users and setting up projects.
  
• Proficiency in VB scripting and Microfocus QC/ALM OTA API.
  
• Experience with automating repetitive tasks and toolrelated scripting.
  
• Ability to write and execute SQL queries for data extraction reporting and customization.
  
• Experience integrating ALM with Micro Focus and thirdparty tools.
  
• Ability to configure dashboards develop custom reports and create workflow designs.
  
• Experience migrating projects to newer versions of ALM and maintaining ongoing usage.