Startup Operations Coordinator

Reports to: Founder/CEO of Swell

About Swell:

We all want less people to struggle with their mental health but unfortunately the demand for therapy has outstripped the global supply of therapists. Very few of those left accept any insurance at all especially the military s.

As a result the most inneed people can t get help in the 1:1 model now and millions more who struggle with more mild symptoms are totally left out. Swell is solving that.

What makes us unique in addition to our target market is our fullcircle approach to mental healthcare. We ll meet each person exactly where they are by combining totally new categories of selfguided preventative & early interventional mental health care with traditional 1:1 therapy in one platform.

We launched our video therapy marketplace at our first base (Fort Campbell) in January of last year. Since then we ve grown over 12X secured contracts with Tricare and Humana Military and facilitated nearly 2000 therapy sessions with military families on our platform.

Now we re building out the proprietary selfguided side of our therapy app. This app uses behavioral psychology & AI and to help clients learn skills and frameworks for improving their relationships with themselves and others outside of a 1:1 session.

About the Role

• Must be invested in Swell s vision & in this role for the long haul (the compensation package includes a generous stock package so that Swell s success is your success).
  

• Must be dedicated to creating processes & solving problems.
  

This role like most in a startup will wear many hats. The ideal candidate can create structure around these responsibilities and a daily schedule that s sustainable as we scale.

**Note: You don t have to have previous experience doing any one of these things (we taught ourselves how to do most of it) you just need to be selfactivating & willing to learn (quickly)!

Client operations (12 hours/week):

• Call email & text clients throughout the day (onboarding & ongoing operations)
  

• Create & track ongoing client surveys
  

• Submit insurance billing & do biweekly reconciliation (sounds harder than it is)
  

• Credential therapists with insurers
  

• Track credentialing status and proactively engage therapists in the pipeline
  

• Write & maintain SOP documentation
  

• Support hackathons & other integrations within local startup community
  

• Support regulatory compliance (ensure we stay on top of licenses / annual reports / etc)
  

• Report on progress/issues proactively
  

• Identify and implement strategies to resolve inefficiencies & scale operations
  

• Contribute ideas and roll up your sleeves for projects outside of your area
  

• Light office coordination (order & organize supplies / participate in maintaining the workspace)
  

About you

• You see the tremendous value and impact that improving mental health will have in our world. You share Swell s vision and want to be a part of making it a reality.
  

• You thrive in a highly accountable highly visible environment. (We all know exactly what everyone is working on and every person is responsible for meeting deadlines and moving Swell forward.)
  

• You take initiative. You see a problem you get into the arena and lead the fix.
  

• When thinking about the way things are done you re willing to challenge norms and ask how can this be better to improve the status quo.
  

• You have a high EQ and work well with others who do. You are a clear proactive and respectful communicator. You respond well to thoughtful direct feedback.
  

• You re ready to be all in on shaping the future at Swell contributing to discussions around how we work how we get better and how we right the ship when we inevitably take a wrong direction.
  

• You want to work in a startup and grow with Swell. You want to see our product in the world. You want to work on tough problems. You re ready for a highgrowth energyintensive phase in your life (that s what the next 3 years at Swell will be like).
  

• Equity ownership in Swell
  

• Medical dental and vision benefits
  

• 11 companywide observed holidays 1 floating personal holiday (to celebrate individual cultural and religious holidays)
  

• 3 weeks paid time off (2 are company wide one in the winter and one in the summer)
  

• Opportunity for direct 1:1 mentorship from the CEO/a former ops leader TPM & product manager at Lyft Kinsa & Athos
  

• Opportunity to define a set career path with measurable milestones to move up into a leadership role at Swell over time (if you choose)
  

*Note on salary to keep things fair and balanced across our team we decide on compensation for roles upfront and then communicate it transparently. This way salaries aren t dependent on negotiating skills or subjective traits that leave room for bias. At Swell salaries are standardized for each role and level within the team and printed on the job post.

This position starts at $40K. There s also a $5K (annual) company performance bonus and a generous stock option grant (0.25%). For more experienced applicants we ll consider increasing the performance bonus/options grant.

The company performance bonus is based on achieving key company milestones ensuring that everyone contributes to and benefits from Swells success.

Equal Opportunity

Individuals of all colors backgrounds religions (or lack thereof) sexual orientations and gender identities who are passionate about helping people bring about meaningful measurable change in their lives are encouraged to apply.