Senior Technical Writer

MUST HAVE:

Client Learning

Technical Writing

ADDITIONAL INFORMATION:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Retirement benefits
Paid Time Off and other leave of absence
Flexible/Hybrid Work Arrangements - we collaborate in the office on Tuesday & Wednesday

Locations: Jersey City, NJ | Tampa, FL | Boston, MA

Salary: Tampa: $80K to $100K | Jersey City AND Boston, MA: $90-120K

Visa: US Citizen, Green Card

JOB DESCRIPTION:

• The Senior Associate, Client Learning Program Specialist provides client Learning's support and consultation for a business line(s) or set of products, planning, and ensuring the overall design, development and implementation of learning and documentation resources for users of client products and services.
• They are also responsible for creating technical documentation and ensuring effective content management on given sections of the client Learning Center along with reporting on key metrics.

RESPONSIBILITIES:

• Acts as a key consultant / advisor for a business line or set of products, conducting needs analyses, and obtaining on-going feedback. Maintains working relationships and uses a consultative approach with Product Management, Relationship Management, IT and other stakeholders and colleagues for information sharing and to improve client experience.
• Creates overall client enablement content plans to meet business/client needs, inclusive of any needs for documentation, live training, learning videos, microlearning elements, etc.
• Engages specialist team members in the execution of cross-functional client learning and enablement plans and ensures thorough QA of deliverables.
• Creates documentation and in-product help content that enable clients/system users to utilize client products most efficiently, ensuring accuracy and quality of all deliverables while adhering to standards established by client Learning. Types of deliverables include user guides, On-Line Help, technical specifications, best practices documents, FAQs and more
• Maintains detailed, updated knowledge of relevant client products/services and keeps informed of designated business line strategies and priorities.
• Gathers, analyzes, and presents reporting on KPI's and metrics to management and business stakeholders. Uses this intelligence to suggest and implement content and site improvements.
• Manages a high volume of projects and priorities independently, in close collaboration with multiple stakeholders and colleagues.
• Keeps up to date with and applies emerging and current learning/documentation/curation trends as well as best practices.

QUALIFICATIONS:

• Minimum of 6 years of related experience
• Bachelor's degree preferred with Masters or equivalent experience
• Prior experience working with Joomla, Madcap Flare or Bitbucket is a plus.
• Experience facilitating training and/or delivering presentations.
• Ability to incorporate interactive elements and/or graphics
• Minimum 2-4 years securities industry experience preferred

ADDITIONAL QUALIFICATIONS (Skills and attributes needed to be successful in this role include):

• Excellent technical writing abilities
• Flexibility ability to respond to changing priorities and processes
• Relationship management
• Attention to detail
• Strong planning, prioritization, and organizational skills
• Comfort with technology and experience successfully mastering new software and understanding business processes/workflows