Dutch Customer Service in Portugal

We are looking for enthusiastic customer support agents. From a great office in Portugal, you will be providing support via email, chat, social media and phone. By troubleshooting technical queries and responding efficiently to customer questions you will ensure stellar user experience.

Tasks

Tasks

• Listening to customers questions and concerns, providing the best possible answers and solutions;
• Troubleshooting regarding customer inquieries;
• Providing information about our products;
• Escalating and rerouting the necessary matters and issues to other departments.

Requirements

Your Profile

• Experience working in customer service and fast-paced environment;
• Excellent communication skills, verbal and written;
• Excellent computer skills;
• Native Dutch and English C1;
• Have a passion for new and innovative technologies
• Availability to work on rotational shifts
• Strong understanding of customer satisfaction and service excellence

Benefits

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Internal employee incentives
• Located in an amazing office in Lisbon with excellent transport links (We also have WFH possibilities!)