Junior Executive - Hindi
Junior Executive - Hindi
Posted on :
11-11-2022
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Job Description
- Manage Inbound /Outbound calls
- Managing a team of representatives offering customer support
- Resolving customer complaints brought to your attention
- Over-seeing the customer service process
- Monitoring the work of individual representatives and of the team
- Possessing excellent product knowledge to enhance customer support
- Maintaining a pleasant working environment for your team
- Planning the training and standardization of service
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- 10th or 12th Passed.
- Experienced or freshers both can also apply.
- Candidate with potential and problem solving attitude.
- Customer centric approach and Patience must.
- Experience of Zoho ERP will be an advantage.
Language : Bengali & English (HINDILANGUAGE IS MANDATORY FOR THIS ROLE.)
Benefits
- Performance-Based Incentives.
- Annual Vacation.
- Monthly Employee Engagements.
- Employee-friendly work environment.
- Work from Home.
10th or 12th Passed. Experienced or freshers both can also apply. Candidate with potential and problem solving attitude. Customer centric approach and Patience must. Experience of Zoho ERP will be an advantage. Language : Bengali & English (HINDI LANGUAGE IS MANDATORY FOR THIS ROLE.)
Employment Type
Full Time
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