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You will be updated with latest job alerts via emailSenior Engineer (IT Operations)
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Senior leadership training
CIS operational and/or planning experience in a National or International HQ at divisional level or above
Experience in:
Identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level
Team management and staff work
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization, including ACO and ACT
Advise, assist and support the ITOM in all matters related to the daily operation of the integrated Enterprise Service Operations Centre (ESOC)
Advise, assist and support the ESOC in all matters involving NATO CIS operations as it applies to military operations, peacekeeping operations and support to operations other than war
Support ITOM in managing the operational responsibilities of the NCI Agency ESOC and in particular the overall management of Major Incidents and High/Critical Incidents which with high visibility
Work closely with the Service Delivery Managers to ensure the customer is provided with a seamless Operation and maintenance support capability
Manage and develop strategic partnerships with third party suppliers and other external and internal stakeholders
Ensure quality, up-to-date documentation for all operational ESOC functions and procedures
Strive to achieve consistent customer satisfaction ratings and respond appropriately to customer feedback in areas for improvement
Represent the ESOC at IT Operations high level meetings, internal with NCIA entities and external with the customer
Full Time