Junior Customer Success Agent

Job Description

You are responsible for :

• Ensure customer satisfaction and provide professional customer support.
• Responsible for handling customer inquiries and concerns through our inbound/outbound channels.
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Work in conjunction with various departments and team members to enhance customer services, brand awareness& retention.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.

Job Requirements

What we are looking for

• At least1year experience as a customer experience specialist, or a similar customer support role.
• A bachelor's degree in any related field.
• English level: Very Good- Excellent.
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
• Solid knowledge of online customer engagement platforms and channels.
• Excellent listening skills and an empathetic voice and manner.
• Flexibility to work different shifts.
• Comfortable using tech-assets.
• Good Knowledge in office systems.