Customer Service Specialist
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Job Description
• Resolve customer complaints efficiently through phone, email, or face-to-face interactions.
• Greet customers warmly and actively listen to understand the nature of their problem.
• Provide customers with accurate information and advice to address their needs.
• Collaborate with the customer service manager to ensure high-quality customer service delivery.
• Investigate the root cause of customer complaints and determine the best solutions.
• Coordinate with cross-functional teams to effectively address and solve customer complaints.
Employment Type
Full Time
