Service Advisor Engineer

Job Description

• Responsible for workshop working to capacity.
• He handles customer complaints within the bounds of his authority.
• The Service Advisor endeavours to provide the best possible quality of service which ultimately will serve to bring in new customers.
• Responsible for keeping appointments and deadlines
• Responsible for securing regular customer relations.
• Responsible for Communication between Reception, Parts Department, Workshop and customers.
• Responsible for organizing customer reception and flow of work.
• Responsible of all his working materials.
• Responsible for the workshop's image.
• Responsible for the workshop's parts turnover.
• Responsible for his Team in case of Team Leader absence.
• Responsible to promote parts & accessories sales.
• To follow up with warranty department customer warranty/goodwill.
• The Service Advisor ensures responsibilities of the Service Reception are carried out according to the official service guidelines.

Job Requirements

Minimum Qualifications:

• Very Good English Language

Minimum Experience:

• Minimum two years of experience in Automotive filed.

Job Specific Skills:

• Selling skills
• Excellent Behavior skills
• Problem solving skills
• Negotiation skills