CONTACT CENTER SUPERVISOR
Posted on :
24-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 0 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
24-07-2022
Job Description
- Supervise all the day-to-day activities of Call Centre.
- Observe Call Centre Staff demeanour, technical accuracy, and conformity.
- Oversee all appointment scheduling activities; ensure that appointments are scheduled according to protocol and that schedules are set in collaboration with provider schedules
- Prepare work schedules based on work load, anticipated events, prepare and direct scheduling.
- Monitor call center agents’ attendance, schedules shifts & breaks.
- Carry out supervision, coaching, call monitoring, training of all operators/agents.
- Coordinate with the Customer Service for all received complaints through the call centre and follow up to resolve these complaints with the customers and obtain their satisfaction.
Employment Type
Full Time
Company Industry
Department / Functional Area
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