IHG - INTERCONTINENTAL HOTELS GROUP

Preparing Strategy, Plan and Forecast for C&E revenues in cooperation with Commercial Director Development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business. Ensure an effective activity chase process is implemen More...

Provides professional and courteous service at all times. Supervises assigned sales staff: hiring, terminations, disciplinary actions, performance evaluations and development. Qualifies all prospective leads. Participates and leads the rate and inventory initiatives, including bu More...

Prepare Cluster Quality roadmap, get agreement in Cluster and with D&E Head of Quality. Drive for project set up with supporting charters with budget and resources and organize the proper PDCA reviews with Clusters (Departments, Groups and teams) to ensure progress through BBSC More...

Promotes and informs employees about all training programs. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellenc More...

Design attractive menus Develop a relationship with regular customers Follow food and safety regulations Order food supplies for the kitchen Ensure that customers are satisfied with food and service Assist with marketing events Create restaurant policies Hire and train new re More...

Scheduling appointments with clients to start new membership or follow up on past memberships Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services Processing membership applica More...

To ensure the guest receives an excellent standard of housekeeping. To ensure the team is guest focussed. The management and ordering of Linen and Towelling. Ordering of Guest Amenities, Cleaning Materials, Chemicals and Housekeeping Equipment. The Management of the Housekeepin More...

Handling incoming calls to answer questions, refer callers to other departments, or transfer them to specialists Receiving incoming calls and routing them to the appropriate department or individual Responding to incoming calls in an appropriate manner, based on call type and cont More...

Planning events in conjunction with the client. Presenting and Selling available and suitable banquet/eventoptions to the highest possible standard. Contact Meeting Planner by mail, telephone, customer outings and site inspections. Arrange and carry out Hotel show rounds. Ensure More...

Assigning territories and quotas to company sales staff Coordinating training and scheduling for sales staff Maintaining supplies of sales presentation materials, including slides and brochures Analyzing customer shopping data to optimize sales efforts and better identify potenti More...

With Events Sales Manager plan sales strategy and implement tactics to achieve budget Sell all facets of the hotel and cross sell other InterContinental Hotels Group properties Establish new business and maintain existing business accounts through the preparation and execution of More...

- Review financial performance of department/area, analysis of variances, forecasts and budgets. Challenge existing strategies and/or recommend alternate strategies to continually improve effectiveness of the business or financial management. - To assist other department heads in t More...

Delivering scripted talks that describe the company’s products or services, a political talking point or charity appeal to persuade potential customers or donors Explaining products and product prices Answering customer information about products, a charity or political beli More...

Answer phones and assist customers in making, altering, or canceling reservations Respond to emails with reservation information, confirmations, and additional details Advise customers regarding ongoing promotions or available upgrades that may enhance their experience Answer que More...

To ensure all staff in Housekeeping andFront office departmentscomply with Hotel Policy regarding uniform and personal hygiene. To be aware of the day’s business both in RoomOccupancy, Special Requirements andVIPneeds. Liaise withReceptionregarding Room moves, VIP guests, Sp More...

Mise en Place and Food Preparation Assist with receiving and storage of goods Clean and maintain equipment and premises Maintain hygienic standards and procedures Assist with the preparation of functions and service Assist with cellar operations Assist with the preparat More...

Supervise team members and provide them with the training and direction they need to meet company and personal expectations. Provide clients with superior services, products and guidance. Handle associate grievances, complaints and questions in a prompt manner. Involve human resou More...

Administer compensation and benefit plans Assist in talent acquisition and recruitment processes Conduct employee onboarding and help organize training & development initiatives Provide support to employees in various HR-related topics such as leaves and compensation and reso More...

Provide outstanding services and ensure customer satisfaction. Address customer concerns and complaints promptly and professionally. Respond to customer needs and requests in a timely manner. Answer phone switchboards and transfer calls and take messages. Manage incoming and out More...

Work with company CEO and/or Director to strategically plan HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees Direct all hiring and training procedures for new employees Continually educate employees on company policies (i More...