Preparing Strategy, Plan and Forecast for C&E revenues in cooperation with Commercial Director
Development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business.
Ensure an effective activity chase process is implemented in the department as per company standards
Attend, host and co-ordinate client entertaining events as required Complete forecasts, plans, and productivity reports and responsible for the departmental budget and financial plans
Monitor hotel spend and always look for opportunities to optimize sales whilst minimizing waste
Forecasting, purchasing, costing and manpower, etc.
Coordinate all new projects initiatives and procedure research reports when necessary
Negotiate sales prices within booking guidelines
Adhere to hotel policies and procedures in relation to banqueting standards and health and safety.
Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
Build long term relationship with planners and hosts to increase loyalty to the brand
At pre-event planning stage consult with meeting planners to optimize all elements of the meeting / event including space, meeting/break flow, menu and design etc. to improve meeting efficiency
Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting
Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience
Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
Analyze and action against client satisfaction surveys to improve services
Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience
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