Microsoft

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worl المزيد...

Positions Microsoft solutions in competitive landscape through research and collaboration utilizing industry expertise to differentiate Microsoft solutions. Identifies market and customer needs and collaborates with internal teams to devise solutions to meet those needs.  Develops المزيد...

Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. Ensure المزيد...

Coach and mentor Front Line engineers to deliver exceptional customer service. Act internally as a customer advocate. Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers Focus on readiness and technical triage/training creation and delivery المزيد...

Be the CSD point of contact in region for CSS leadership. Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. Support المزيد...

Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to res المزيد...

Be the CSD point of contact in region for CSS leadership. Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. Support المزيد...

Positions Microsoft solutions in competitive landscape through research and collaboration utilizing industry expertise to differentiate Microsoft solutions. Identifies market and customer needs and collaborates with internal teams to devise solutions to meet those needs.  Develops المزيد...

Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products. As a member of a team, pursue technical problems, involving broad and in-depth product knowledge b المزيد...

Proactively creates, nurtures, and influences a partner ecosystem to drive larger impact for the customer. Facilitates match-making to drive opportunities (e.g., digital transformations), connecting partners to sellers and working closely with account teams to align Microsoft soluti المزيد...

Contributes to Area performance across Solution Areas for Customer Adds, Consumption and compete. Regarded by the Area LT and stakeholders as an expert, driving execution, growth & deep insights Improve sales discipline and coaching culture via operational excellence and withi المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Be the CSD point of contact in region for CSS leadership. Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. Support المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable. Own ca المزيد...

Connect customers to unique perspectives and constructive disruptions that inspire them to transform their business together with Microsoft and the Microsoft ecosystem Co-create, accelerate, and deliver digital transformational journeys built on deep customer knowledge and empathy المزيد...

Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-dep المزيد...

Proactively creates, nurtures, and influences a partner ecosystem to drive larger impact for the customer. Facilitates match-making to drive opportunities (e.g., digital transformations), connecting partners to sellers and working closely with account teams to align Microsoft soluti المزيد...

Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-dep المزيد...

The BG Lead is the strategic leader for the Azure business in their market, covering both the Intelligent Cloud Apps & Infra and Data & AI Solution Areas. The BG Lead has end-to-end accountability for the Azure business in their market including strategy, planning, execution, المزيد...