Microsoft

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worl المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Coach and mentor Front Line engineers to deliver exceptional customer service. Act internally as a customer advocate. Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers Focus on readiness and technical triage/training creation and delivery المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer e المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worl المزيد...

Onboarding and introduction to Microsoft’s mission, culture, strategy & structure. Technical skilling to obtain globally recognized Microsoft technical certifications. Professional and soft skilling courses & internationally recognized certifications in project manag المزيد...

Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. Ensure المزيد...

Coach and mentor Front Line engineers to deliver exceptional customer service. Act internally as a customer advocate. Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers Focus on readiness and technical triage/training creation and delivery المزيد...

Leads the virtual Consulting account team's contributions to the account vision and strategic approach. Contributes to the overall One Microsoft strategy, driving for agreement with account team on Consulting and Partner strategy. Leverages appropriate tools, frameworks, and met المزيد...

Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to res المزيد...

Positions Microsoft solutions in competitive landscape through research and collaboration utilizing industry expertise to differentiate Microsoft solutions. Identifies market and customer needs and collaborates with internal teams to devise solutions to meet those needs.  Develops المزيد...

Expanding strategic education customer relationships to drive larger impact and targeted business growth and drive the jointly agreed customer multi-year Digital Transformation business strategy through articulating Microsoft’s Azure Infrastructure offerings, delivering agreed المزيد...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ser المزيد...

Contributes to Area performance across Solution Areas for Customer Adds, Consumption and compete. Regarded by the Area LT and stakeholders as an expert, driving execution, growth & deep insights Improve sales discipline and coaching culture via operational excellence and withi المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...