Microsoft

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and progr المزيد...

Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand the issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer is المزيد...

Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to.. المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

You will need to support customers to remove roadblocks to deployment and drive customer satisfaction. You will help our customers take advantage of our unique Data platform and leading Analytics & AI solutions to realize the value of digital transformation. 40% of your time wi المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Scale Customer Engagements: Remediates blockers; leads and ensures technical wins for Microsoft Security and adjacent technologies. Engages with and reaches out to customers proactively and independently; builds credibility with customers as a trusted advisor for Microsoft Security; المزيد...

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and progr المزيد...

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions Partner with your customer and Account Team to prioritize and plan customer engagements and progra المزيد...

Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create المزيد...

Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solut المزيد...

Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive. Must possess exceptional cross-team collaboration and communication. Partner with all required Mic المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Coach and mentor Front Line engineers to deliver exceptional customer service. Act internally as a customer advocate. Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers Focus on readiness and technical triage/training creation and delivery المزيد...

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and progr المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive and business and technical decision makers at high levels of the customer's organization to establish alignment and secure buy-in and execution. Connects the customer to Micros المزيد...