Microsoft

In partnership with the account team, you will be accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes. Bring Customer and industry insight المزيد...

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and progr المزيد...

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and progr المزيد...

Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solut المزيد...

Be accountable for customer experience in respective region across Data & AI technologies Follow up on complex situations to allow both customer and support engineers achieve a smoother support experience Review support requests, identify points of failure or trends, and propo المزيد...

Achieve technical workload expertise for Business Applications Low-Code products. Exemplify Low-Code business process depth to accelerate opportunity results. Participate in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win t المزيد...

Be accountable for customer experience in respective region across Data & AI technologies Follow up on complex situations to allow both customer and support engineers achieve a smoother support experience Review support requests, identify points of failure or trends, and propo المزيد...

Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solut المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to.. المزيد...

Lead the Azure business in alignment with other business owners; Empower Customers to Migrate & Innovate apps to the cloud and enable them to build skills and govern their cloud journey; Build and land growth plans to win and maximize the local market opportunity, based on the المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

You will need to support customers to remove roadblocks to deployment and drive customer satisfaction. You will help our customers take advantage of our unique Data platform and leading Analytics & AI solutions to realize the value of digital transformation. 40% of your time wi المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Define outcomes to improve the health, performance, and business capabilities of the prioritized المزيد...

Identify and analyse skill-gaps in team or Pod; contribute to the creation of readiness plans and content Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to.. المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Handle highly complex, political, financial, executive level cases - as business demands Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques Manage engagement with Product Engineering for Support-raised escalations W المزيد...

Be accountable for customer experience in respective region across Data & AI technologies Follow up on complex situations to allow both customer and support engineers achieve a smoother support experience Review support requests, identify points of failure or trends, and propo المزيد...