Microsoft

Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to.. المزيد...

Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive. Must possess exceptional cross-team collaboration and communication. Partner with all required Mic المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Be the visible thought leader, externally and internally, for the professional cloud developer audience. Actively engage developers and tell the Azure story at local events and communities. Maintain technical understanding of the Azure platform (200 level) and be able to translate المزيد...

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Partner with your customer and Account Team to prioritize and plan customer engagements and progr المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worl المزيد...

Lead customers through Modern Service Management best practices Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services Deliver high-quality engagements in both large scale project environments an المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Coach and mentor Front Line engineers to deliver exceptional customer service. Act internally as a customer advocate. Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers Focus on readiness and technical triage/training creation and delivery المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to.. المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Be the visible thought leader, externally and internally, for the professional cloud developer audience. Actively engage developers and tell the Azure story at local events and communities. Maintain technical understanding of the Azure platform (200 level) and be able to translate المزيد...

Be the visible thought leader, externally and internally, for the professional cloud developer audience. Actively engage developers and tell the Azure story at local events and communities. Maintain technical understanding of the Azure platform (200 level) and be able to translate المزيد...

Ability to quickly establish relationships and credibility with customers Confidence in creating and delivering presentations and training Confidence to hold challenging business conversations at all levels Ability to build trust and drive change with customers Ability to learn المزيد...