Senior Customer Care Executive

Job Description

• Ensuring proper qualifications and total understanding of customer needs and requirements
• Assessing and resolving inquiries, requests and complaints to ensure that customer inquiries are resolved
• Following up with inquiries of customers, collecting previous due payments, issuing customer refunds, and forwarding customer concerns to upper level management when required
• Keeping records of customer interactions, process customer accounts and file documents
• Ensure smooth operation of various processes
• Developing new tools to increase customer satisfaction

Job Requirements

• Min 2 to 6 years of experience
• Excellent interpersonal and written and oral communication skills.
• Building long term relationships with the clients and ensure customer satisfaction through the customer care activities
• Familiarity with ERP systems and practices
• Proven customer support experience or experience as a Client Service Representative
• Ability to prioritize, and manage time effectively