Ensuring proper qualifications and total understanding of customer needs and requirements
Assessing and resolving inquiries, requests and complaints to ensure that customer inquiries are resolved
Following up with inquiries of customers, collecting previous due payments, issuing customer refunds, and forwarding customer concerns to upper level management when required
Keeping records of customer interactions, process customer accounts and file documents
Ensure smooth operation of various processes
Developing new tools to increase customer satisfaction
Job Requirements
Min 2 to 6 years of experience
Excellent interpersonal and written and oral communication skills.
Building long term relationships with the clients and ensure customer satisfaction through the customer care activities
Familiarity with ERP systems and practices
Proven customer support experience or experience as a Client Service Representative
Ability to prioritize, and manage time effectively
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