Job Summary: As a Receptionist at our computer shop you will be the first point of contact for our customers providing a warm welcome and ensuring a smooth and pleasant experience. Your role is crucial in maintaining the shop’s reputation for outstanding customer service.
Key Responsibilities:
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Front Desk Management:
- Greet and assist customers as they enter the shop.
- Answer and direct phone calls promptly and professionally.
- Manage the flow of customers and maintain the reception area in a clean and organized manner.
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Customer Service:
- Provide information on products services and promotions to customers.
- Address customer inquiries and resolve any issues or direct them to the appropriate person.
- Assist customers with product purchases returns and exchanges.
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Administrative Support:
- Schedule and confirm appointments for repairs or consultations.
- Maintain and update customer records in the system.
- Handle cash transactions process payments and issue receipts.
- Manage inventory records and notify the management of stock levels.
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Communication:
- Liaise with the technical team to ensure smooth communication between customers and technicians.
- Notify customers about the status of their orders repairs or special orders.
- Keep customers informed about any delays or issues with their services.
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Additional Duties:
- Assist in sales activities during peak hours.
- Provide general administrative support to the team as needed.
- Help with basic troubleshooting or direct customers to the appropriate technical support.
Personal Attributes:
- Friendly and approachable demeanor.
- Patient and calm under pressure.
- Punctual and reliable.
- Willingness to learn and adapt to new tasks.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Employee discounts on products and services.
- Supportive and collaborative work environment.