Receptionist

Job Summary: As a Receptionist at our computer shop you will be the first point of contact for our customers providing a warm welcome and ensuring a smooth and pleasant experience. Your role is crucial in maintaining the shop’s reputation for outstanding customer service.

Key Responsibilities:

• Front Desk Management:

  • Greet and assist customers as they enter the shop.
  • Answer and direct phone calls promptly and professionally.
  • Manage the flow of customers and maintain the reception area in a clean and organized manner.

• Customer Service:

  • Provide information on products services and promotions to customers.
  • Address customer inquiries and resolve any issues or direct them to the appropriate person.
  • Assist customers with product purchases returns and exchanges.

• Administrative Support:

  • Schedule and confirm appointments for repairs or consultations.
  • Maintain and update customer records in the system.
  • Handle cash transactions process payments and issue receipts.
  • Manage inventory records and notify the management of stock levels.

• Communication:

  • Liaise with the technical team to ensure smooth communication between customers and technicians.
  • Notify customers about the status of their orders repairs or special orders.
  • Keep customers informed about any delays or issues with their services.

• Additional Duties:

  • Assist in sales activities during peak hours.
  • Provide general administrative support to the team as needed.
  • Help with basic troubleshooting or direct customers to the appropriate technical support.

Personal Attributes:

• Friendly and approachable demeanor.
• Patient and calm under pressure.
• Punctual and reliable.
• Willingness to learn and adapt to new tasks.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Employee discounts on products and services.
• Supportive and collaborative work environment.