Front Office Manager
Front Office Manager
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Job Description
Job brief
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities including calls reservations and guest services.
As a Front office manager you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens forms and informative leaflets)
- Train supervise and support office staff including receptionists security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure the company’s policies and security requirements are met
Requirements
- Proven work experience as a Front desk manager or Reception manager
- Handson experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problemsolving skills
- High School diploma; additional certification is a plus
Skills
Reception manager, office machines, customer service, office management, basic bookkeeping procedures, MS Office, Excel , multitasking abilities
Employment Type
Full Time
