CUSTOMER/PATIENT SERVICE REPRESENTATIVE (Permanent)
Our client a local Health Services/Pharmacy provider whose headquarters is in WNY is looking to hire a Customer/Patient Service Representative to join their growing team.
Responsibilities:
- Handle high levels of inbound and outbound calls to assist with the fulfillment of patients prescriptions
- Receive inbound phone calls regarding new and refill prescriptions
- Make outbound calls to resolve any insurance issues verifying claims when necessary
- Reach out to Doctors offices to verify prescriptions
- Assist clients when a delivery is incomplete or incorrect
- Act as the liaison between internal teams and customers
- Update and maintain SuiteRX computer system ensuring accuracy of patients information updating all records and case activity/communications as needed
- Follow up with patients to gather and confirm information should there be any discrepancies
- Ensure compliance with company policies and regulatory standards is maintained at all times
- Provide the highest level of customer service at all times ensuring positive and seamless experiences
- Work well in a team setting as well as independently
- Complete special projects as needed
- Other duties as assigned/as necessary
Details:
- Position is full time direct hire 37.5 40 hours/week with overtime available for those employees who want it
- 100% inoffice
- 1 role part time: 8:00am1:00pm MF
- 1 role full time: 8:00am4:00pm MF
- 2 roles full time: 2:00pm10:00pm MF
- Will train on 1st shift; once moved to 2nd shift will have $1.00 shift differential
- Full time roles will work every 4th Saturday 10:00am3:00pm
- High School Diploma or equivalent required
- $17.00 $20.00 / hour depending on experience
- 1 year experience in a telephonebased customer service role
- Excellent communication & customer service skills
- Strong computer skills
- Strong organizational and time management skills
- Strong attention to detail
- Selfmotivated
- Relocation not available
- Candidates must be authorized to work in the United States; Visa sponsorship is not available
- All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: ;