CustomerPatient Service Representative

CUSTOMER/PATIENT SERVICE REPRESENTATIVE (Permanent)
Our client a local Health Services/Pharmacy provider whose headquarters is in WNY is looking to hire a Customer/Patient Service Representative to join their growing team.

Responsibilities:

• Handle high levels of inbound and outbound calls to assist with the fulfillment of patients prescriptions
  
• Receive inbound phone calls regarding new and refill prescriptions
  
• Make outbound calls to resolve any insurance issues verifying claims when necessary
  
• Reach out to Doctors offices to verify prescriptions
  
• Assist clients when a delivery is incomplete or incorrect
  
• Act as the liaison between internal teams and customers
  
• Update and maintain SuiteRX computer system ensuring accuracy of patients information updating all records and case activity/communications as needed
  
• Follow up with patients to gather and confirm information should there be any discrepancies
  
• Ensure compliance with company policies and regulatory standards is maintained at all times
  
• Provide the highest level of customer service at all times ensuring positive and seamless experiences
  
• Work well in a team setting as well as independently
  
• Complete special projects as needed
  
• Other duties as assigned/as necessary
  

Details:

• Position is full time direct hire 37.5 40 hours/week with overtime available for those employees who want it
  
• 100% inoffice
  
• 1 role part time: 8:00am1:00pm MF
  
• 1 role full time: 8:00am4:00pm MF
  
• 2 roles full time: 2:00pm10:00pm MF
  
• Will train on 1^st shift; once moved to 2^nd shift will have $1.00 shift differential
  
• Full time roles will work every 4^th Saturday 10:00am3:00pm
  
• High School Diploma or equivalent required
  
• $17.00 $20.00 / hour depending on experience
  
• 1 year experience in a telephonebased customer service role
  
• Excellent communication & customer service skills
  
• Strong computer skills
  
• Strong organizational and time management skills
  
• Strong attention to detail
  
• Selfmotivated
  
• Relocation not available
  
• Candidates must be authorized to work in the United States; Visa sponsorship is not available
  
• All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: ;